Access WaterCare

WaterCare Hub is an information resource centre for community organisations.

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An initiative of Yarra Valley Water, WaterCare provides support programs, pathways and services to help you manage your water and sewerage bills – now and into the future.

About Watercare

An initiative of Yarra Valley Water, WaterCare provides support programs, pathways and services to help you manage your water and sewerage bills – now and into the future.

Find out more
Do you work in the busy community sector? WaterCare Hub was developed by Yarra Valley Water specifically for you - to save you time and help you support financially vulnerable clients. Join today, it’s free.

Member benefits

Do you work in the busy community sector? WaterCare Hub was developed by Yarra Valley Water specifically for you - to save you time and help you support financially vulnerable clients. Join today, it’s free.

Find out more
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Access materials in 19 languages such as our video on 'How to read your bill' and discover how you can save by using water more efficiently.

Material in other languages

Access materials in 19 languages such as our video on 'How to read your bill' and discover how you can save by using water more efficiently.

Find out more
If you or someone you know does not speak English, they can still contact us on the telephone.

Telephone enquiries

If you or someone you know does not speak English, they can still contact us on the telephone.

Find out more
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Having a baby is an exciting and important time but it can also mean big changes for your household finances.

Supporting new families

Having a baby is an exciting and important time but it can also mean big changes for your household finances.

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Your client may be eligible for a free water efficiency audit on their property, including the repair or replacement of inefficient water fittings.

Water Efficiency Audit

Your client may be eligible for a free water efficiency audit on their property, including the repair or replacement of inefficient water fittings.

Find out more
Make smaller and more frequent payments on your water and sewerage bill - reducing the impact of quarterly bills on your household budget.

SmoothPay

Make smaller and more frequent payments on your water and sewerage bill - reducing the impact of quarterly bills on your household budget.

Find out more
Do you hold a valid pension or concession card? You may be entitled to a concession on your water and sewerage charges.

Concessions

Do you hold a valid pension or concession card? You may be entitled to a concession on your water and sewerage charges.

Find out more
Did you know your account is made up of different charges? The first step to managing your water bill is to understand what you’re paying for.

Understand your account

Did you know your account is made up of different charges? The first step to managing your water bill is to understand what you’re paying for.

Find out more
Yarra Valley Water has a vastly diverse customer community we now have resources available in our top 19 languages.

Diverse languages

Yarra Valley Water has a vastly diverse customer community we now have resources available in our top 19 languages.

Find out more
  • About Watercare

    About Watercare

    An initiative of Yarra Valley Water, WaterCare provides support programs, pathways and services to help you manage your water and sewerage bills – now and into the future.

    Find out more
  • Member benefits

    Member benefits

    Do you work in the busy community sector? WaterCare Hub was developed by Yarra Valley Water specifically for you - to save you time and help you support financially vulnerable clients. Join today, it’s free.

    Find out more
  • Concessions

    Concessions

    Do you hold a valid pension or concession card? You may be entitled to a concession on your water and sewerage charges.

    Find out more
  • SmoothPay

    SmoothPay

    Make smaller and more frequent payments on your water and sewerage bill - reducing the impact of quarterly bills on your household budget.

    Find out more